📦 Canadain Container Sales – Returns & Refunds Policy

At Steripack Containers Ltd, we are committed to providing quality products and services. We understand that sometimes things don’t go as planned, and we’re here to help.

✅ Your Rights Under Canadian Consumer Law

You are entitled to a refund or replacement if an item has a major problem. This includes situations where the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it

  • Is unsafe

  • Is significantly different from the sample or description

  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed​

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement

Please keep your proof of purchase—e.g., your receipt.

🔄 Change of Mind Returns

We are not required to provide a refund or replacement if you change your mind. However, we may offer a refund or exchange at our discretion, provided the item:​

  • Has not been used or modified

  • Is returned within 30 days of purchase

  • Includes proof of purchase​

Please note that a restocking fee may apply, and return shipping costs are the responsibility of the customer.​

📦 Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at  info@steripackcontainersltd.com within 30 days of receiving your item.

  2. Provide your order number, details of the item, and reason for return.

  3. Our team will assess your request and provide instructions for returning the item.

  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or not as described. We recommend using a trackable shipping service to ensure the item reaches us safely.​

💳 Refunds

If your return is approved, we will process your refund to your original method of payment within 5 business days. Please note that processing times may vary depending on your payment provider.​

📞 Contact Us

For any questions or concerns regarding our returns policy, please contact us at:

  • Email: info@steripackcontainersltd.com